Portal Home > Knowledgebase > Abuse

Articles

 I am not a AxisLayer customer but I want to report abuse coming from a AxisLayer device or IP address. How do I report abuse to AxisLayer?

If you wish to report abuse and are not a AxisLayer customer, please email our Abuse Department with specific details regarding the abuse, including the IP address from which the abuse is suspected...

 I received a notification that an Abuse Ticket has been opened under my account - what happened?

Abuse Tickets are opened to alert our clients of abusive behavior on a device. These tickets are generally the first indication of a security issue on the server,...

 What is your policy on adult material?

Adult content that is legal in the United States is acceptable.  For more information on the type of content that is permitted, please refer to our TOS....

 What timeframe do I have to resolve an Abuse issue on my device?

In most cases, the timeframe to resolve an issue is based on the severity and priority of the issue. Deadlines are provided in the Summary section of your Abuse Ticket and indicate the amount of...