Portal Home > Knowledgebase > Billing Related Questions

Articles

 If I renew my account before due date, will the renewal count from the expiration date or from the date I renewed it?

No matter when you renew your hosting account – on a due date or before due date, after renewing the hosting account subscription will be extended for as long as you have renewed the service...

 My account has been Suspended. How can I get it back to work?

When you see this message on your website, this means that Axislayer has suspended it. The reasons that may have led to this are: Your hosting account has expired and you need to renew it. This...

 When do I get my money back after I have requested cancellation?

After requesting a service cancellation, your request goes to our Billing department. They review the reason for your decision and reply back providing a solution for the issues that you might have...